Simulating and Analysing Patients’ Waiting Time in Outpatient Department at Public Clinic in Johor Using Arena Software

Abstract

The simulation is a time-based representation of a real-world given system's performance. This study aims to simulate and analyse patient waiting time in the outpatient department at a public clinic in Johor. A quantitative approach was used in this study. The data collection method was observation. The patients' waiting time at the health clinic will be observed. The data collection will be held for ten days. There have 400 respondents who participated in the study. Arena Software analysed the collected data on waiting time from observation. There were two categories of outpatients in that queue modelling: express and regular. Patients that receive express care are pregnant, old, and disabled. Whereas healthy and young patients were classified as regular patients. The data obtained from the simulation and the observation will be compared to determine whether it satisfies the verification and validation requirements.