Integrating Elements Of Reengineering Within A Total Quality Management Framework

Abstract

Since the publication of Reengineering the Corporation by Michael Hammer and James Champy in 1993 there has been an attitude in some circles that Total Quality Management is the old thing and Reengineering the direction of the future. This is caused by a failure to recognize that the principles of reengineering have been applied in Total Quality organizations for decades. As Peter Scholtes once said, "Reengineering has always been a part of Total Quality, it just didn't have a name.''