Exploring Digital Innovations in California City Government

Abstract

Despite the rapid growth of digital innovation in U.S. local governments, little research has examined why some local governments adopt and experiment with innovations to improve their services while others lag in innovation. To address this gap in the literature, this study analyzes digital innovation use in California's local governments. The data in the study was obtained from the Digital Innovation Survey conducted by this study in 2022. This survey explored the factors related to digital innovation use in California city governments. This study analyzed cases of digital innovation in California cities through descriptive analysis. The findings from this research have local government management implications, including explaining the factors that enhance the effectiveness of digital innovations. In addition, policy implications for digital innovation can be derived from the study results. These implications can be customized to citizen demands, solutions for intercity digital literacy, and improved budgets and systems required for innovation.