ICT adoption and use in Zimbabwean SMEs

Abstract

This paper analyses the key elements that affect the acceptance and effective utilisation of ICT, in Zimbabwean SMEs. The research employed a qualitative research approach and utilised the survey strategy to obtain reliable data and provide a tentative view of the SMEs in context. The data obtained from structured interviews with identified SMEs has practically identified key elements that affect ICT adoption and use in Zimbabwean SMEs. The findings obtained from the investigation revealed that the main barriers to ICT use and adoption in Zimbabwean SMEs were linked to a lack of ICT knowledge and skills, poor infrastructure, lack of Government support and the negative perception that SME managers and owners have towards ICT. The research also highlights how ICT enhances competitive advantage in SMEs and gives key recommendations on the use and adoption of ICT in Zimbabwean SMEs.