Ziyue Wang, Yali Zhang, Jun Sun, Chrissie Diane Tan, Menghua Lu
{"title":"The Influence of IM Use on Job Satisfaction in Cross-organizational Projects","authors":"Ziyue Wang, Yali Zhang, Jun Sun, Chrissie Diane Tan, Menghua Lu","doi":"10.1109/IEEM.2018.8607466","DOIUrl":null,"url":null,"abstract":"Instant messaging (IM) tools have been used by more and more companies for cross–organizational projects. They face two choices: dedicated systems in form of enterprise IM and public platforms like WeChat. This study conducts a comparative analysis of WeChat and enterprise IM. It examines the impact of IM usage on job satisfaction in cross-organizational projects, and uses IM Motivation as a moderator. Research shows that for WeChat, hedonic motivation plays a significant negative moderation role in the impact of instant messaging usage on job satisfaction. For enterprise IM, utilitarian motivation plays a significant positive moderation role in the impact of IM usage on job satisfaction.","PeriodicalId":119238,"journal":{"name":"2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","volume":"37 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2018-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"2018 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/IEEM.2018.8607466","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 1
Abstract
Instant messaging (IM) tools have been used by more and more companies for cross–organizational projects. They face two choices: dedicated systems in form of enterprise IM and public platforms like WeChat. This study conducts a comparative analysis of WeChat and enterprise IM. It examines the impact of IM usage on job satisfaction in cross-organizational projects, and uses IM Motivation as a moderator. Research shows that for WeChat, hedonic motivation plays a significant negative moderation role in the impact of instant messaging usage on job satisfaction. For enterprise IM, utilitarian motivation plays a significant positive moderation role in the impact of IM usage on job satisfaction.