The Effects of Covid19 Pandemic on Tourism Sector

International Journal of Tourism and Hospitality in Asia Pasific Pub Date : 2021-10-19 DOI:10.32535/IJTHAP.V4I3.1213

Miguel Córdova Espinoza, Rajesh Kumar Nair, Rafick Mulani, Rishikaysh Kaakandikar, A. Quispe, Fiorella Riva

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引用次数: 1

Abstract

In this research, we are going to analyze the effects of Covid 19 pandemic on the human resources management in the tourism sector. MakeMyTrip is Indian online tourism company which provides online travel services, including flight tickets, domestic and international vacation packages, hotel reservations, railways and bus tickets. MakeMyTrip has branch office in New York, Singapore, Kuala Lumpur, Phuket, Bangkok, and Dubai. This sector is one of the most affected by the pandemic. This study aims to analyze how employees adapt to the new needs of the sector and how companies motivate them to meet the organizational goals. The method used in this study was descriptive method in which the data taken from secondary source such as research articles and scientific journal. The results found that as many as 350 employees of MakeMyTrip had been laid off in order to maintain the company financial remain stable. They also reduce their variable costs such as advertising, sales promotions, payment gateway costs, optimized IT infrastructure and expenses related to the operation of their offices and other facilities.

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covid - 19大流行对旅游业的影响

在本研究中，我们将分析Covid - 19大流行对旅游部门人力资源管理的影响。MakeMyTrip是一家印度在线旅游公司，提供在线旅游服务，包括机票、国内和国际度假套餐、酒店预订、铁路和公交车票。MakeMyTrip在纽约、新加坡、吉隆坡、普吉岛、曼谷和迪拜设有分支机构。这一部门是受疫情影响最严重的部门之一。本研究旨在分析员工如何适应部门的新需求以及公司如何激励他们实现组织目标。在本研究中使用的方法是描述性的方法，其中的数据采取二手来源，如研究论文和科学期刊。结果发现，MakeMyTrip多达350名员工被解雇，以保持公司财务稳定。他们还减少了可变成本，如广告、促销、支付网关成本、优化的IT基础设施以及与办公室和其他设施运营相关的费用。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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International Journal of Tourism and Hospitality in Asia Pasific

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