Research Mappings: Service Supply Chain versus Servitization

Abstract

Panama is considered as a service country, in which the Panama Canal contributes with more than $1.5 million per year to the state. Known as a logistic hub, Panama's economy depends on service industries. This happens in most of the countries around the world, the service sector represents more than the 50% of the GDP, increasing the importance of an efficient supply chain mangament for service industries. However, to adapt the supply chain management to service companies it most be understanded all the facts around services and the possibility of adapting an existing supply chain model. On the other hand, Servitization is a term referring to the integration of services to a manufacturing company which increased the importance of managing services. This strategy implies changes in the supply chain of manufacturing companies that can be used as a foundation for the service supply chain. Having two different terms that converge in the servitized supply chain, leads the research to the comparison in a statistically way of "servitization" and "service supply chain". The comparison of both topics is done with a bibliometric analysis, using maps done with the Vosviewer software. The bibliometric maps are based on the results of a systematic search, obtaining 211 articles for servitization and 72 for the service supply chain. At the end of this paper a discussion of the results is given.