Evaluating the predelivery phase of ISO/IEC FDIS 14764 in the Swedish context

Abstract

Successful postdelivery and postrelease maintenance highly depends on the degree of engagement of maintenance organisations during the predelivery and prerelease phases. In this paper, we have compiled the state of predelivery and prerelease practice in eight major organisations in Sweden. We did this using mainly the ISO/IEC FDIS 14764 standard as an evaluation template. Hence, our study can also be conceived as an attempt to evaluate the usability of the ISO/IEC FDIS 14764 standard in an industrial context. We round off this paper by suggesting some extensions to the ISO/IEC FDIS 14764 standard.