A challenge for service concept modeling by the Innovation Support Technology (IST)

Abstract

Since autumn 2002, we have started a study group on Business Modeling at JATES (Japan Techno-Economics Society). The research of this study group is presently continued a study on the Innovation Support Technology (IST) which consists of a Business Modeling method, a strategic road mapping method and an Innovation Architecture (IA) method. These research activities have been reported in past PICMET conferences. Based on the previously proposed IST, the present paper discusses a framework that focuses on the development of service innovations: it describes a modeling method to systematically develop service business models and aims at providing engineers and researchers with a solid tool for new service developments.