Design Thinking Framework for Values Capturing and Technical Features Validation for Digital Healthcare Platform

Abstract

For practitioners and platform developers, capturing values and validating of technical features of a large healthcare eco-system is a great challenge, due a large number of stakeholders and their complex relationship. This paper addresses this challenge by utilizing the design thinking as a framework. However, although design thinking is a well-proven customer-centric tool, implementation for a large platform is difficult. To solve this, a workflow incorporated stakeholder mapping, customer journey mapping, and value proposition canvas is proposed ensuring a systematic empathy, insights extraction, and ideation for technical features.As a study case, the proposed method is experimented during the development of the Thailand Health Dataspace (THDS), a digital healthcare platform enabling an integration of third-party stakeholders to public health dataspace. 529 participants from different stakeholder groups were involved. The proposed method has successfully provided a set of technical features while captured the values which each stakeholder is expecting from THDS.