Evaluation of Timing and Workmetry of Service Delivery in the Imaging Ward of Shahid Rahnemoun Hospital, in Yazd, in 2021

Abstract

Background: The importance of timing lies on providing services, identifying the current status of service delivery, and determining the workload to improve productivity of the organization and the level of satisfaction of service providers and recipients. The aim of this study is to investigate the timing of patient's workflow, in order to identify the current state of service delivery, and determine the workload in the imaging ward of Shahid Rahnemoun hospital in Yazd. Methods: The present study was descriptive-analytical and cross-sectional-observational, which was conducted in 2021. The sample included 1287 images or graphs from the imaging ward of Shahid Rahnemoun Hospital, during a period of 3 months and during different shifts (morning, evening and night). They were selected using the Krejcie-Morgan method. Frequency, percentage, means, and standard deviation were used to evaluate descriptive statistics. Results: Results of the study showed that the maximum and minimum mean time calculated for each service was related to the service of hospitalized patients in the radiology unit (22:50 minutes) and operating room patients (2:16 minutes), respectively. Also, the maximum and minimum working hours spent for all services obtained were related to the inpatients in the radiology unit (67747 minutes) and outpatients in the ultrasound unit (243 minutes), respectively. Conclusion: The timing and workmetry of the activities performed in the hospital's imaging ward, gave the authors a view of the current situation of the workforce and the amount of work done by the imaging ward.