Warranties: concept to implementation

Abstract

The 1984 warranty legislation, and the subsequent revised legislation in 1985, have been a source of concern to contractors and US Government customers. The government is attempting to understand how to set warranty requirements to satisfy the law; the contractor is struggling with how to quote the warranties in a competitive environment; and both parties are attempting to establish their negotiating strategy as partners rather than adversaries and to facilitate warranty implementation. The authors share some insights and experiences with regard to warranty concepts and implementation in response to the law.<>