Trust: the Vital Fluid of Interactions

Abstract

In this paper we present a multidimensional approach to the concept of Trust in complex technical environments. A survey allows to focus on the two main types: Interpersonal Trust (IT) and Trust in Automation (TA), an extended generic conceptual modeling based on a grounded theory methodology is proposed; finally the first phase of an experimental campaign is presented. The whole project aims at a better understanding of the role of the various components of Trust during the decision process of a human operator in cooperation with sophisticated systems and human partners.