Mobile Payment Adoption: A Systematic Review of the UTAUT Model

Abstract

Recently, Mobile payment (M-payment) is fast becoming an essential research field in the information technology domain. Although numerous sectors have adopted the M-payment in different contexts, the factors that affect its adoption is still not apparent. Different information systems (IS) theories/models were developed in order to study the adoption of a specific new technology. One of the most commonly used and validated models in empirical studies is the Unified Theory of Acceptance and Use of Technology (UTAUT) model. Based on the literature, research neglects to review the M-payment adoption studies. The main objective of this study is to systematically review the M-payment adoption studies that involve the UTAUT as the theoretical model. In that, a total of 25 research articles were synthesized and analyzed. The major findings include that 48% of the analyzed studies were conducted in the industrial sectors. Additionally, 80% of the analyzed studies were mainly relied on questionnaire surveys for data collection. Besides, our results revealed that perceived risk and perceived trust are regarded as the most frequent factors that were used to extend the UTAUT to study the M-payment adoption. These findings provide a comprehensive reference for researchers who intend to conduct further research in M-payment.