Operational Effectiveness of Logistics: Empirical Evidence from V. O. chidambaranar Port Trust- Tuticorin

Abstract

With the emergence of the concept of Globalization, the international trade has been happening in an unimaginable way. For any company to sustain in this ever competitive and evolving business environment, the practices and also the logistics involved should be affordable. In this context, ports play a major role in minimizing the cost to the companies involved in international trade and hence this study has been conducted by taking VOC port as a point of interest. The study has conducted a survey about the opinion of respondents who are classified as three categories who are involved in freight forwarding, transportation and warehouse operations on the effectiveness of customs clearing operations and specifically about the opinion of freight forwarders on the challenges faced by them in logistics. The results indicate that there has been the same opinion among the freight forwarders regarding one particular variable which includes the financial background which measures about the financial performance of the companies who are involved in the operations in the port of Tuticorin. Another major finding of the study indicates that some major improvements has to be made when it comes to the customs clearing procedures since most of the respondents irrespective of their position felt the need to improve the customs clearance procedures which in turn will eventually helps them in gaining the comparative advantage in the global trade.