Effectiveness of ERP system in selected organizations in Sultanate of Oman

Abstract

ERP is one of the smart systems in the business world that support organizations to improve their efficiency and operations. The system is initially developed from Manufacturing Resource Planning (MRP) and MRP (II) in 1990, it has several interesting features that support organization to improve their processes and ultimately use it for their success. This paper is designed to explore ERP features, effectiveness of its system and its implementation in selected organizations in Oman. The study measures the user's satisfaction of the system and its ability to support and help offered to the organizations in their quest of solving complex problems and operations. An online questionnaire and survey is designed which is shared through Google Docs to measure the effectiveness and its user features for both governments and private sector organizations in Oman. The collected data is analyzed by using Excel and SPSS software. The results revealed the ability of ERP system to reduce cost and time in operations, has provided real-time data, it supports the managerial work for making better decisions with increased service efficiency and reputation and ability of system to save all employees details and careers' history safely. These results suggest positive reflection and feedback regarding the features and effectiveness of ERP system and this reflects the importance of using new technology in different organizations in Sultanate of Oman.