The Impact of 5S Lean Tool to Service Operation: A Case Study in Toyota Dasmarinas-Cavite Service Operations

Abstract

5S is one of most common lean manufacturing tools used by manufacturing and service companies for decades. Toyota as one of the leading automotive industry around the world was one of the companies that practiced this lean tool. The purpose of this study was to assess the impact of 5S lean tool on the service operation of Toyota Dasmarinas-Cavite with the use of Correlation Analysis. Through this approach, it was found out that 5S has significant impact on the company's performance quality of employees, department operations’ productivity, and workplace safety. The 5S application makes a company more competitive and productive; furthermore, it does provide a solid foundation for achieving operational excellence.