Patient’s perception of the treatment performed by dental students: A cross-sectional satisfaction survey

Abstract

The purpose of this study was to evaluate the satisfaction of patients regarding the facilities, services, and quality of treatment received at dental clinics of the College of Dentistry at Qassim University. A cross-sectional study was conducted in the educational dental clinics of the College of Dentistry at Qassim University. The study used a modified questionnaire that was based on Othman to estimate the patients’ satisfaction factors affecting it. The questionnaire consisted of four sections: Appointment, clinic and facilities, patient-dentist interaction, and efficiency of treatment. About 79.5% of the distributed questionnaires were collected from patients who received treatment at the dental clinic at Qassim University College of Dentistry. Most of the patients were satisfied with appointments (93.18%). About 9.4% of patients mentioned that the dentists are talking to each other during providing treatment but most (92.79%) of patients were satisfied with dentist interaction. About the efficiency of treatment, most of the patients (89.36%) were satisfied with dental care and most of them (99.1%) mentioned that privacy during treatment has been maintained. Overall satisfaction from all items patients was satisfied 90.29% with dental services provided at which denoting an elevated high level of satisfaction. Overall most of the patients who received treatment at the dental clinic in Qassim University were satisfied 90.29% with the appointments, clinic and facilities, patient-dentist interaction, and efficiency of treatment they received.