The Impact of Artificial Intelligence and Internet of Things in the Transformation of E-Business Sector

Abstract

This study explores the impact of Artificial Intelligence (AI) and Internet of Things (IoT) in the transformation of E-Business Sector in South Africa. AI and IoT are beginning to shape the future of many industries globally by generating an unprecedented amount of data. In the case of South Africa, we observe that in e-business new value can be created by the ways in which transactions are enabled. In this study we use the principles and applications of AI and IoT to determine the impacts in the transformation of E-Business sector in South Africa. The objective of this study is not to reproduce experiments, but to investigate and quantify the impact AI and IoT has in the transformative process of change in the E-Business sector. This study employed a qualitative research approach and data was collected through a systematic literature review using the snowballing search method. 18 peer reviewed papers were identified and analyzed in relation to their relevance to the study.