Information technology service performance management using COBIT and an ITIL framework: A systematic literature review

Verónica, Angellia Debora Suryawan
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引用次数: 8

Abstract

Information systems play a significant role in assisting and improving a university's operational work performance. The quality of IT service is also needed to provide an information system that matches with a university's needs. As a result, evaluations need to be conducted towards IT services in fulfilling the needs and providing satisfaction for information systems users. The purpose of this paper was to conduct a synthesis of the service work performance provided by the IT Division towards information systems users by using systematic literature review. The methodology used in this research was a literature study related with a COBIT and ITIL framework, as well as finding the interrelatedness between service managements toward an increase of IT work performance.
使用COBIT和ITIL框架的信息技术服务绩效管理:系统的文献综述
信息系统在协助和提高大学的运营工作绩效方面发挥着重要作用。IT服务的质量也需要提供符合大学需求的信息系统。因此,需要对资讯科技服务进行评估,以满足资讯系统用户的需要和使他们感到满意。本文的目的是通过系统的文献综述,综合信息技术部门为信息系统用户提供的服务工作绩效。本研究中使用的方法是与COBIT和ITIL框架相关的文献研究,以及发现服务管理之间的相互关系,以提高IT工作绩效。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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