Using Gamification for Assessing Soft Skills: A Serious Game design

Abstract

Gamification is becoming increasingly important in the labour market as it can give several advantages in terms of time saving, quality of data and engagement. Soft Skills are a key factor in the Human Resource Management field and it is well-known that they can have a crucial impact on the performance of a person, a team and even an organization. In this paper the authors illustrate a serious game that assesses the most required skills in the labour market and provides feedback, proposing a set of guidelines for the development of serious games, while describing the game design process. A first try-out of the game was carried out and positive results were achieved, paving the way to further studies.