The Effect of Public Service Quality on Equity Satisfaction in Indigenous People Batak Simalungun

Abstract

The success of government administration in public services is measured by achieving public satisfaction. Community satisfaction is largely determined by Total Quality Management (TQM) based services. However, in the management of local government services for TQM-based satisfaction, it is still not a complete solution level. Therefore this study will examine a satisfactory service model (equity satisfaction) in the context of TQM with the background of the local wisdom of the indigenous Batak Simalungun people. The purpose of this study is to analyze the influence of the quality of public services on equity satisfaction in the indigenous Batak Simalungun. The method used in this research is quantitative by using purposive sampling. The sample was taken as many as 200 people. The data analysis in this study is regression. As a result, there is a significant influence between the quality of public services on equity satisfaction in the original Batak Simalungun community.