Critical participatory design: reflections on engagement and empowerment in a case of a community based organization

M. Thinyane, K. Bhat, Lauri Goldkind, V. Cannanure
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引用次数: 28

Abstract

Participatory Design (PD) methods serve a dual purpose of facilitating the achievement of superior design artifacts by connecting the designers and developers with their end-users, as well as catalyzing democratic engagement and empowerment of the end-users. These complementary goals of engaging and empowering individuals, who not only use the designed products but are also affected by these artifacts, have proven elusive to achieve in most cases. In this paper, we discuss a PD engagement with the staff of a community-based organization (CBO) towards developing a technology tool supporting their homeless outreach services. We undertake a critical qualitative inquiry, using a Situational Analysis analytic strategy to analyze the data reflecting on the complex dynamics of democratic engagement and participation, as well as empowerment in PD. The paper further unpacks the varied dependencies and relations between the elements and the discursive constructions prevalent in the situation of a PD session. It also presents a mapping of the various PD activities against levels of critical reflection.1
关键的参与式设计:以社区为基础的组织为例,对参与和授权的思考
参与式设计(PD)方法具有双重目的,通过将设计师和开发人员与最终用户联系起来,促进卓越设计工件的实现,同时促进最终用户的民主参与和授权。这些吸引和授权个人的互补目标,不仅使用设计的产品,而且还受到这些工件的影响,在大多数情况下已被证明是难以实现的。在本文中,我们讨论了PD与社区组织(CBO)工作人员的合作,以开发一种技术工具来支持他们的无家可归者外展服务。我们进行了一项关键的定性调查,使用情境分析分析策略来分析反映民主参与和赋权的复杂动态的数据。本文进一步揭示了PD会话中普遍存在的要素和话语结构之间的各种依赖关系和关系。它还呈现了针对关键反思水平的各种PD活动的映射1
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