The Correlation between Administration Staff with Disabled Students Friendly Administration Service Quality

Abstract

This study aimed to determine the relationship between the competence of the administrative staff of the study program and the quality of services provided for UNS disabled students. This research was a correlational study. The research subjects are all administrative staff of the undergraduate, masters, and doctoral study programs in the teacher training and study program of UNS with a total of 30 people. The data is collected by using tests, observations, and interviews. Based on the research, it was found that the administrative staff of the study program have not received training to increase the competencies needed in providing administrative services for students with disabilities. This has an impact on the difficulties experienced by study program administration staff in providing services to students with disabilities, especially students with hearing impairment. Administrative staff often have difficulty in communicating with them. The conclusion is that there is a positive relationship between the competence of administrative staff and the quality of friendly services for students with disabilities. It means that administrative staff with good competence in providing special services will also lead to an increase in the quality of administrative services that are friendly to students with disabilities.