Analysis of Information Exchange: How Does It Affect Patient-Hospital Relationship?

Abstract

The purpose of this paper is to propose a systematic solution to improve human healthcare situation and to amend the current medical and healthcare systems. The paper first evaluates the current smart healthcare technologies and their progress in different regions, then identifies the major limitation of current smart healthcare systems, specifically the current challenges of patient-hospital relationship and how insufficient communication between hospitals and patients jeopardize the patient-hospital relationship. The paper analyzes several impacting factors, including the interactions between smart healthcare system and other smart systems under the framework of smart cities, and how these factors would affect the whole systems systematically. Under such a framework we discuss in this paper how to enhance the patient experience in hospital by smart healthcare technologies and solve the problems of unsatisfying relationship between patients and hospitals. The studies are conducted from the following three aspects: hospitals exchange information, patients learn about hospitals, and hospitals gather data from patients. The research introduces different examples of medical technology and of intersections between healthcare system and other systems. However, due to the difference of medical resources and the development of infrastructures in different countries, smart healthcare system still need amendment.