Business Process Mapping in Software Development Company

Proceedings of the 2018 International Conference on Industrial Enterprise and System Engineering (IcoIESE 2018) Pub Date : 2019-03-01 DOI:10.2991/ICOIESE-18.2019.66

M. Andriani, A. Aisha, Melianna Pranita, J. Siswanto, K. Suryadi

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Abstract

The concept of business process is a tool in managing corporate value chain. Business process mapping becomes essential in increasing the organization growth. Previous studies already identified the value chain in the software industry, but only develop in the level macro-process and have not mapped the business processes in detail. Macroprocess needs to disaggregate into a more detailed process to implement in the organization. Therefore, this study aims to map the business processes run in a software development company. A qualitative case study conduct in an IT company engaged in software development. Data collected through interview with five representatives in the company. Findings in this study, there are 11 categories of processes; consist of six operating processes and five managerial and supporting processes. These business process map can be used as input to make the responsibility assignment matrix (RAM), activity relationship chart (ARC), and organizational structure for IT company. Keywords—value chain, business process, business process mapping, software industry, software development

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软件开发公司的业务流程映射

业务流程的概念是管理企业价值链的工具。业务流程映射在增加组织增长方面变得至关重要。以往的研究已经确定了软件产业的价值链，但只是在宏观过程层面展开，并没有对业务过程进行详细的映射。Macroprocess需要分解成一个更详细的过程，以便在组织中实现。因此，本研究旨在映射在软件开发公司中运行的业务流程。在一家从事软件开发的IT公司进行定性案例研究。通过对公司五位代表的访谈收集数据。本研究发现，有11类过程;由六个操作过程和五个管理和支持过程组成。这些业务流程图可以用作IT公司的职责分配矩阵(RAM)、活动关系图(ARC)和组织结构的输入。关键词:价值链，业务流程，业务流程映射，软件产业，软件开发

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Proceedings of the 2018 International Conference on Industrial Enterprise and System Engineering (IcoIESE 2018)

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