Factors Influencing Individual’s E-wallet ‎Usage in Kurdistan Region of Iraq

Abstract

E-Wallets play a critical role in many ways people do cashless transactions. Technology innovations have made smartphone users carry out many transactions or payments using applications installed on their smartphones. The COVID-19 pandemic has boosted cashless payment awareness in numerous countries, including Iraq. The research objectives are to determine the factors that influence E-wallet usage in the Kurdistan Region of Iraq. This study methodology uses a questionnaire distribution based on the structural equation model. Ninety-nine sets of valuable data were collected from lecturers who use the FastPay E-Wallet application at the University of Cihan-Erbil. The collected data have been analyzed using SmartPLS data analysis software. The current study revealed that perceived security, trust, ease of use, and usefulness strongly influence E-Wallet usage. A future study suggests researching different E-Wallet applications since this research only focused on FastPay.